FAQs

  • Q.When should I go to Boca Regional Urgent Care?

    A.
    • When your illness or injury is not-life threatening, and emergency room visit may take hours before you are seen and treated.
    • When your illness or injury is too urgent to wait and your primary doctor's office is closed or unable to see you in a timely manner.
    • When you are planning to travel abroad and in need of vaccinations or preventative antibiotics.
    • When you need evaluation and/or treatment for work related injuries.
    • When you need routine health exam or sport physical.
  • Q.What is Boca Regional Urgent Care?

    A.

    It is a walk-in medical clinic providing convenient, fast, and quality care for non-life-threatening acute injuries and minor illnesses for patients of all ages on a walk-in basis 7 days a week.

  • Q.Who are the medical providers at Boca Regional Urgent Care?

    A.

    Our providers are highly competent, Board Certified Emergency Medicine Physicians with many years of experience providing excellent medical care.

  • Q.How long will I have to wait?

    A.

    Most patients are evaluated and treated within one hour. While every attempt will be made to see you as quickly as possible, wait times will vary, based on the number of patients in the clinic and the severity of your condition.

  • Q.What do I need to bring when I come?

    A.

    You should bring your driver’s license or other government issued I.D. along with your insurance card. You will need to pay any copayments or deductibles at the time of service. We accept cash, check, credit and debit cards.

  • Q.Do you have a Worker's Comp Program?

    A.

    Yes. Please click here to see our Occupation Medicine section.

  • Q.Do you have special programs for schools and other community organizations?

    A.

    Yes. We have a variety of on-site and off-site programs for physicals, drug screening, and flu shots. Please call us to inquire further or to customize services for your program’s needs.

  • Q.Who submits my claim to my insurance company?

    A.

    Our billing office, CMBS/Intermedix files and manages all of our claims. Questions specific to billing should be directed to their office at (888) 321-8430.  Alternatively you can reach CMBS/Intermedix online at https://www.cmbs.biz/payment.aspx. All correspondence from your insurance company regarding payments goes directly to CMBS/Intermedix.

  • Q.How is my claim submitted to my insurance company?

    A.

    CBMS/Intermedix submits your claim either electronically or by mail to your insurance company. Once your insurance company receives and processes the claim, they should send you and CBMS/Intermedix an Explanation of Benefits (EOB). The EOB explains what was paid, denied, applied toward a deductible or due from the patient. However, an EOB is not a bill; it is merely a report of payment amounts.

  • Q.I paid my copay in the office. Why am I receiving a bill for the balance?

    A.

    In most cases, this means that your insurance company processed your claim towards your deductible. This should be reflected on your EOB.

  • Q.Why do I have to pay more for urgent care than my regular physician?

    A.

    Typically, copays are higher for urgent care than for family practice because of the higher level of care we are equipped to provide (on site x-ray, laceration repair, etc). Similarly, ER copays are normally higher than urgent care copays because they are equipped to provide an even higher level of care (diagnostic imaging, intubation, etc).

  • Q.Do I pay the same copay regardless of my visit reason?

    A.

    Per your insurance contract, your copay is determined on where you receive services, not on your visit reason. For example, you would pay your ER copay whether you went to the ER for an ear infection or a heart attack. If you come to our office for a sore throat or a broken bone, you will pay the same copay designated for by your insurance for our office (typically an Urgent Care or Specialist copay).

  • Q.How does the office obtain my benefits?

    A.

    Our office staff verifies your benefits either online or by calling and speaking to a customer service representative. If it has been more than 30 days since your last visit, your insurance will be re-verified to ensure nothing has changed. **While we do our best to get the most up to date and accurate benefits, we cannot guarantee the coverage details provided to us.**

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